Help Center
ceo94 Frequently Asked Questions
Find detailed answers to the most common questions from Bangladeshi players about accounts, deposits, withdrawals, games, bonuses, and safe gaming.
ceo94 is a safe and entertaining platform for players in Bangladesh. From new members to experienced players, many questions come to mind. Below we have provided simple and honest answers to the most frequently asked questions about account registration, payment methods, game rules, bonus terms, and responsible gaming. If you cannot find the answer to your question, our 24/7 Bengali live chat support is always ready.
Group 1 Account and Registration
To open an account at ceo94, you need an active mobile number, an email address, and you must be at least 21 years old. Enter accurate information in the registration form, as the same details will be required during identity verification. Providing false information may result in account suspension.
Yes, after registration a verification link will be sent to the email address you provided. Clicking that link will activate your account. If you do not receive the email, check your spam folder or contact the ceo94 support team via live chat.
No. Only one account per person is allowed at ceo94. Creating multiple accounts from the same device, IP address, or payment method is against the rules and may result in all accounts and balances being forfeited.
Click the "Forgot password?" option on the login page. Enter your registered email address and a password reset link will be sent to you. The link usually arrives within 15-30 minutes. If you do not receive it, get help via live chat.
Group 2 Deposits and Withdrawals
Deposits made through bKash are generally credited to your ceo94 account within a few minutes. If there is a delay due to a bank or network issue, let us know via 24/7 live chat and we will resolve it promptly.
The minimum deposit across all payment methods including Nagad is ৳100. The same limit applies to bKash, Rocket, and bank transfers. There is no maximum deposit limit, though account verification may be required.
The minimum withdrawal from ceo94 is ৳800. After submitting a request, the funds reach your mobile wallet or bank account within 15 minutes to a maximum of 2 hours. Bank transfers may occasionally take a little longer.
ceo94 does not charge any deposit or withdrawal fees on its own. However, your bKash, Nagad, Rocket, or bank may deduct their own service charges — that is part of the respective provider's own policy, not ceo94's.
Open the Rocket app and send the amount to the designated merchant number. Once the transaction is complete, save the transaction ID and enter the details on the ceo94 deposit page. If you are unsure, you can ask for guidance via 24/7 live chat.
Group 3 Games and How to Play
To bet on BPL matches at ceo94, go to the cricket section and select a current or upcoming match. You will find various markets including match winner, toss result, and top run scorer. The minimum stake and conditions for each market are shown on the respective page.
Yes, ceo94 offers in-play (live) betting. Odds update in real time during the match. Quick decision-making is important in live betting, as odds can change at any moment.
Absolutely. The ceo94 website is fully mobile-responsive. Play directly in the browser from both Android and iOS devices. There is no need to download a separate app; you get the full experience in any modern browser.
RTP stands for Return to Player — the theoretical percentage of total bets that a game returns as winnings over the long term. A higher RTP is theoretically more favorable for the player. However, RTP does not guarantee results in a short session; it is a long-term average.
In the ceo94 live casino section you will find games from top providers including Evolution Gaming and Ezugi — live roulette, live blackjack, live baccarat, live Sic Bo, and much more. You get the experience of playing in real time with a real dealer.
Yes. All games offered on ceo94 are built on fair-play technology from certified providers such as PG Soft, Pragmatic Play, JILI, and Spribe. A random number generator (RNG) determines the outcome of every spin or bet impartially.
Group 4 Bonuses and Promotions
ceo94 offers a 200% bonus on your first deposit, up to a maximum of ৳10,000. When you open an account and make your first deposit, the bonus is added automatically. To withdraw this bonus, a 10x wagering requirement must be met.
A 10x wagering requirement means your winnings become withdrawable after placing bets totaling 10 times the bonus amount. For example, if you receive a ৳2,000 bonus, you need to complete a total of ৳20,000 in bets. Certain games or bet types may contribute differently to this calculation.
By playing regularly you can progress from Bronze to Silver, Gold, and the highest level, Platinum. At Bronze you can receive up to 0.4% weekly cashback, at Silver up to 0.8%, at Gold up to 1.1%, and at Platinum up to 1.5%. The criteria for moving to a higher level depend on your account activity.
Yes, ceo94 regularly runs reload bonuses, cashback offers, and special seasonal promotions for regular players. To see active offers, log in and check the promotions page or ask via live chat.
Yes, if you do not wish to accept a bonus or want to withdraw without meeting the wagering requirement, submit a bonus cancellation request via live chat. However, cancelling a bonus will also remove any winnings earned from that bonus.
Group 5 Security and Responsible Gaming
ceo94 uses SSL encryption to keep all personal and financial information secure. Ensuring a safe environment for players on our platform is our highest priority. Your information is not shared with third parties.
Responsible gaming means playing within your means and treating gaming as entertainment. To set deposit limits, session limits, or take a temporary break at ceo94, contact the support team. For more information, visit our responsible gaming page.
Only those aged 21 or older may open an account and play at ceo94. If an age discrepancy is found during verification, the account will be suspended immediately. This is our strict policy to protect players.
Self-exclusion is the option to close your account for a set period of time at your own request. If you feel your gaming is getting out of control, contact us via 24/7 live chat or at [email protected]. Our team will provide you with the necessary assistance.
The ceo94 support team is available 24 hours a day, 7 days a week to help in Bengali. Click the live chat widget on the site for an instant connection. To contact us by email, send a message to [email protected].
Still have questions?
Our 24/7 Bengali support team is always by your side. Reach us via live chat and you will have your answer within a few minutes.