ceo94 Privacy Policy

Introduction and Purpose of This Policy

ceo94 operates a safe and trusted online entertainment platform for users in Bangladesh. We firmly believe that protecting your personal information is a fundamental right. Through this privacy policy, we aim to be transparent about what information we collect, why we collect it, how we use it, and how we keep it secure.

ceo94 has established this privacy policy so that every user can participate on our platform with confidence. By using our website, app, or any of our services, you are considered to have given your consent to this policy.

Information We Collect

ceo94 collects information in two main ways — information you provide directly, and information collected automatically while you use the platform.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Identity verification documents (copy of national ID card or passport)
• Residential address details

2.2 Information Collected Automatically

• IP address and device type
• Browser information and operating system
• Time spent on the platform and browsing patterns
• Gaming activity and transaction history
• Information collected through cookies and similar tracking technologies
• Login and logout time data

Purposes of Using Your Information

ceo94 uses collected information only for specific and legitimate purposes. The main purposes for which we use your information are listed below:

3.1 Account Management

We use your information to create, manage, and secure your account. This is essential for age verification, identity confirmation, and maintaining account security.

3.2 Payment Processing

Payment information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. Every transaction is secure and verifiable.

3.3 Customer Support

Our 24/7 live chat support team uses your information to resolve your issues. This allows us to answer your questions quickly and effectively.

3.4 Fraud Prevention and Security

Information is analyzed to detect suspicious activity, prevent fraud, and maintain the overall security of the platform.

3.5 Service Improvement

Analytical data is used to improve the user experience, add new features, and make our platform more effective.

3.6 Regulatory Compliance

Information is retained and used as necessary to prevent financial crime, ensure responsible gambling, and meet applicable legal obligations.

Data Storage and Security

ceo94 treats the security of your information as a top priority. We implement industry-standard technical and organisational measures to protect your information from unauthorised access, disclosure, or destruction.

4.1 Encryption

All data transmission on our platform is secured through SSL (Secure Socket Layer) encryption technology. Stored data is also kept in an encrypted state.

4.2 Access Control

Only authorised personnel who need access to fulfil their responsibilities are granted access to your information. All staff are trained on privacy-related policies.

4.3 Data Retention Period

We retain your information for as long as your account remains active and as needed to provide our services. Even after an account is closed, certain information may be retained for a defined period in accordance with legal obligations.

4.4 Security Breaches

In the event of a security breach where your information may be at risk, ceo94 will notify you and the relevant authorities as soon as possible.

Sharing Information with Third Parties

ceo94 does not sell your personal information or share it with third parties for commercial purposes. However, sharing information may be necessary in certain circumstances:

5.1 Service Providers

We work with trusted service providers for payment processing, identity verification, technical support, and customer service. These parties are only given access to the information needed for their specific tasks and are bound by confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed in response to court orders, lawful requests from law enforcement agencies, or other legal obligations. In such cases, we will comply with applicable law.

5.3 Prevention of Financial Crime

Information may be shared with regulatory authorities as necessary to prevent money laundering and other financial crimes.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets involving ceo94, user information may be transferred. You will be properly notified in advance of any such change.

Cookies and Tracking Technologies

ceo94 uses cookies and similar technologies to improve your experience on the platform and to provide effective services.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, ensure security, and support basic functionality.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Collect platform usage statistics to help improve our services.

6.2 Cookie Control

You can reject or delete cookies through your browser settings. However, disabling certain cookies may affect some functionality of the platform.

Your Rights

ceo94 believes you should have control over your own information. You have the following rights:

7.1 Right to Access

You may request to know what information we hold about you. We will provide this information within a reasonable time.

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you have the right to request that it be corrected.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to the use of your information for marketing communications or profiling.

7.5 Right to Data Portability

You may request to receive your personal information in a structured, commonly used format.

Protection of Minors' Information

ceo94 strictly provides services only to individuals aged 21 and above. We do not knowingly collect information from minors. The age verification process is strictly followed at the time of registration.

If we become aware that a minor has created an account on our platform, that account will be closed immediately and the associated information will be securely deleted.

International Data Transfers

As an international platform, ceo94 may process and store your information on servers located in various countries. Regardless of where the information is stored, we always ensure the protection standards described in this privacy policy are maintained.

For international data transfers, we implement appropriate safeguards, such as standard contractual clauses or similar mechanisms, to ensure your information is protected.

Policy Changes and Updates

ceo94 reserves the right to change or update this privacy policy as needed. For any significant changes, we will:

• Publish the new policy clearly on the website.
• Update the "Last Updated" date at the top of the policy.
• Send a notification to the registered email address for significant changes.

If you continue to use our platform after changes are made, you will be considered to have accepted the revised policy. We therefore recommend reviewing this page regularly.

Responsible Gambling and Data Protection

ceo94 places the highest importance on responsible gambling. To promote responsible gambling, we monitor users' gaming activity and, where necessary, put in place limits or temporary breaks. Information collected for this purpose is used solely for protective reasons.

For more information on responsible gambling, please visit our Responsible Gaming page.